Pure Plumbing

Pure Plumbing earns strong marks for professionalism and experience across a large volume of reviews, with dozens of customers praising technicians by name for being knowledgeable, friendly, prompt, and communicative. However, pricing is a meaningful drag on the overall score: multiple negative reviews explicitly cite quotes that were significantly higher than competitors, bait-and-switch pricing ... Read more

Pure Plumbing earns strong marks for professionalism and experience across a large volume of reviews, with dozens of customers praising technicians by name for being knowledgeable, friendly, prompt, and communicative. However, pricing is a meaningful drag on the overall score: multiple negative reviews explicitly cite quotes that were significantly higher than competitors, bait-and-switch pricing (quoted $125, charged $400+), and charges described as the highest in the DFW area. Project completion is generally positive — most jobs are described as finished same-day or quickly — but several serious complaints involve misdiagnosis leading to unnecessary work, a warranty that was not honored, a no-show appointment, and a case where a $24,000 repair was disputed as excessive and possibly fraudulent. The score reflects a contractor with genuinely skilled and personable technicians but inconsistent pricing transparency and a pattern of concerning negative experiences that cannot be dismissed. Read less