Pro Fleet NW

The review set for Pro Fleet NW and Pro Plumb NW paints a deeply concerning picture across all four dimensions. Professionalism is heavily penalized by multiple accounts of ignored calls and emails, a technician hanging up on a customer, a crew abandoning a job site without communication, and management responses that were dismissive or combative — though a handful of positive reviews do note fr... Read more

The review set for Pro Fleet NW and Pro Plumb NW paints a deeply concerning picture across all four dimensions. Professionalism is heavily penalized by multiple accounts of ignored calls and emails, a technician hanging up on a customer, a crew abandoning a job site without communication, and management responses that were dismissive or combative — though a handful of positive reviews do note friendly and punctual technicians. Project completion is the most damaged dimension, with multiple reviews describing incomplete work, abandoned jobs, safety hazards left unaddressed (including a carbon monoxide incident caused by improper installation), and a pattern of refusing to honor callbacks or fix faulty work. Pricing received mixed signals — one reviewer praised a reasonable and accurate bid, while others reported surprise charges, prices increasing between visits, and paying for work that was never completed. Experience scores are dragged down significantly by a severe case of improper water heater installation that endangered a family's lives, incorrect flooring installation, and a fence repair that left the gate inoperable, though a few positive reviews do cite skilled and knowledgeable workmanship. Read less