NW Sundance Services

NW Sundance Services has an overwhelmingly negative review profile across all four scored dimensions, with the vast majority of reviews describing serious failures. Professionalism is severely damaged by pervasive reports of no-call no-shows, appointment cancellations without notice, rude office staff (multiple named individuals cited repeatedly), technicians leaving mid-job, and supervisors refus... Read more

NW Sundance Services has an overwhelmingly negative review profile across all four scored dimensions, with the vast majority of reviews describing serious failures. Professionalism is severely damaged by pervasive reports of no-call no-shows, appointment cancellations without notice, rude office staff (multiple named individuals cited repeatedly), technicians leaving mid-job, and supervisors refusing to return calls — offset only by a meaningful minority of reviews praising specific friendly and punctual technicians. Pricing is a major red flag, with dozens of reviewers describing inflated non-covered charges, lack of itemized billing, charges for work not performed, double-billing incidents, and refusal to refund deposits — with only a handful of reviews describing fair or transparent pricing. Project completion is the weakest dimension, with an extensive pattern of abandoned work, misdiagnoses, parts never ordered or delivered, jobs closed as complete when work was not done, and customers waiting weeks to months without resolution — positive completion experiences exist but are a clear minority. Experience scores slightly higher than other dimensions due to a subset of reviews praising specific named technicians as knowledgeable and skilled, but this is heavily counterbalanced by accounts of misdiagnoses, incorrect part installations, work that created new damage (gas leaks, flooding, broken components), and technicians described as inexperienced or incompetent. Read less