Overview of Company Customer Sentiment Analysis in May
NW Backflow has two older positive reviews praising professionalism, timeliness, and expertise, but a significant 2022 complaint heavily drags down the professionalism and project completion scores. The most recent review describes the owner acting without client consent, refusing to apologize, and showing a dismissive attitude — serious professionalism failures that cannot be ignored. Pricing w... Read more
NW Backflow has two older positive reviews praising professionalism, timeliness, and expertise, but a significant 2022 complaint heavily drags down the professionalism and project completion scores. The most recent review describes the owner acting without client consent, refusing to apologize, and showing a dismissive attitude — serious professionalism failures that cannot be ignored. Pricing was mentioned positively in one review as 'reasonably priced' and negatively in the 2022 review only in the context of a refused refund, yielding a cautious mid-range score. Experience was noted positively in older reviews but the 2022 incident raises questions about judgment and care in the field. Because two of the three positive reviews are from 2017–2018 and the most recent data point is a 1-star complaint, the overall score skews conservative. Read less