Mr. Rooter Plumbing of Salem, OR

Mr. Rooter of Salem earns strong marks for professionalism, with dozens of reviewers praising friendly, courteous, and communicative technicians — particularly Colby, Brett, and Jeremy by name. However, pricing is a significant and recurring concern: multiple reviewers across many years describe charges they felt were excessive, opaque, or inconsistent with verbal quotes, including one serious a... Read more

Mr. Rooter of Salem earns strong marks for professionalism, with dozens of reviewers praising friendly, courteous, and communicative technicians — particularly Colby, Brett, and Jeremy by name. However, pricing is a significant and recurring concern: multiple reviewers across many years describe charges they felt were excessive, opaque, or inconsistent with verbal quotes, including one serious allegation of a tenfold billing discrepancy that was not resolved to the customer's satisfaction. Project completion is generally solid, with most jobs described as finished promptly and thoroughly, but there are notable failures including an incomplete repipe that left a kitchen disconnected, a wrong water heater installation that created a carbon monoxide hazard, and a PRV replacement that failed within the warranty period. Experience scores moderately well overall, with many reviewers praising technical knowledge, but offset by several incidents of poor diagnosis, equipment getting lodged in pipes, and a plumber who gave dangerously incorrect advice about water shutoffs. The score reflects a company with genuinely skilled and personable field staff but meaningful systemic issues around pricing transparency and quality control on larger jobs. Read less