Eastman Heating & Cooling

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This contractor shows mixed performance across dimensions. Professionalism is hindered by significant communication failures (miscommunication between sales and field staff, false claims about coil identification) and one serious safety incident (bark dust fire). Pricing is generally fair and transparent, though one customer was charged for unexpected work. Project completion shows inconsistency—some jobs are completed timely and thoroughly, while others involve misrepresentation of work hours and incomplete follow-through on callbacks. Technical experience is solid when work is performed, but execution is undermined by poor communication and questionable judgment. The WW Score reflects these contradictions: capable technicians paired with operational and integrity issues. Read less