C J Hansen Company

CJ Hansen shows genuine strengths in technical skill and fair pricing, with standout moments such as a technician fixing an AC unit for $25 that a competitor quoted at $15,000, and successfully tackling a complex 50,000 sqft commercial HVAC installation that three other companies refused. However, a detailed 1-star review describes a serious and repeated failure in communication and follow-through... Read more

CJ Hansen shows genuine strengths in technical skill and fair pricing, with standout moments such as a technician fixing an AC unit for $25 that a competitor quoted at $15,000, and successfully tackling a complex 50,000 sqft commercial HVAC installation that three other companies refused. However, a detailed 1-star review describes a serious and repeated failure in communication and follow-through — a prospective customer never received a promised estimate despite multiple follow-up calls over weeks, which significantly drags down the professionalism and project completion scores. The positive reviews span from 2016 to 2023, while the negative review is from 2022, suggesting the communication issue is not an isolated historical anomaly. Overall, the picture is mixed: strong technical capability but inconsistent responsiveness and follow-through, particularly in the residential estimating process. Read less