Black Rock Underground

Black Rock Underground earns strong scores across all four dimensions, driven by a large volume of detailed, specific reviews praising their communication, punctuality, technical skill, and thorough job completion. Pricing is consistently described as competitive, transparent, and free of hidden upcharges, with multiple reviewers noting they beat competing bids or proactively reduced invoices when... Read more

Black Rock Underground earns strong scores across all four dimensions, driven by a large volume of detailed, specific reviews praising their communication, punctuality, technical skill, and thorough job completion. Pricing is consistently described as competitive, transparent, and free of hidden upcharges, with multiple reviewers noting they beat competing bids or proactively reduced invoices when scope changed. Project completion is a particular strength, with numerous reviewers highlighting on-time arrivals, clean site restoration, and responsive after-service callbacks. However, four 1-star reviews introduce meaningful penalties: two describe no-shows and complete communication failures, one describes property damage and unauthorized early work, and one describes unfulfilled post-job promises after payment. These negative signals are credible, specific, and prevent top-tier scores. The majority of reviews are older than 12 months, with only a handful from 2024-2025, which slightly reduces recency confidence. Read less