The Leak Detectives

The Leak Detectives, operated by Keith (and Julie), demonstrates exceptional performance across all measured dimensions. Professionalism is consistently praised with 35 mentions highlighting punctuality, courteous demeanor, responsiveness, and clear communication. Project completion is the strongest dimension with 38 mentions emphasizing accurate leak detection, thoroughness, and follow-through on... Read more

The Leak Detectives, operated by Keith (and Julie), demonstrates exceptional performance across all measured dimensions. Professionalism is consistently praised with 35 mentions highlighting punctuality, courteous demeanor, responsiveness, and clear communication. Project completion is the strongest dimension with 38 mentions emphasizing accurate leak detection, thoroughness, and follow-through on guarantees. Experience scores highly with 32 mentions of technical knowledge, skill, and problem-solving ability. Pricing shows the only notable weakness with 13 mentions; while most customers find rates reasonable and fair, two reviews (2018 and 2017) express concerns about call-out fees ($150-250/hour) and return visit charges, though the company ultimately demonstrated fairness in billing disputes. Read less