Rocky Mountain Plumbing

Rocky Mountain Plumbing has a strong base of loyal, satisfied customers who praise Eric and his crew for skilled workmanship, honest pricing, and attentive service across multiple project types including remodels, water heater replacements, and leak repairs. However, professionalism is meaningfully dragged down by one detailed and credible 1-star review describing a manager screaming at a customer... Read more

Rocky Mountain Plumbing has a strong base of loyal, satisfied customers who praise Eric and his crew for skilled workmanship, honest pricing, and attentive service across multiple project types including remodels, water heater replacements, and leak repairs. However, professionalism is meaningfully dragged down by one detailed and credible 1-star review describing a manager screaming at a customer, calling her a liar, and leaving a faucet inoperable — a serious conduct failure that cannot be dismissed. Project completion is also tempered by two separate reviews citing unreturned calls and being told the company was too busy, suggesting inconsistent follow-through and responsiveness, particularly for smaller jobs. Pricing is generally viewed favorably, with multiple reviewers noting fair rates, no upselling, and even one instance of a plumber charging less than quoted out of goodwill, though one reviewer cited a $200+/hr rate as a deterrent. Overall the score reflects a contractor with genuine strengths in skill and integrity but notable and documented weaknesses in communication responsiveness and management-level professionalism. Read less