Rescue Rooter Jack Howk

Rescue Rooter's review set is dominated by a severe and recurring pattern of broken appointments, no-shows, and last-minute cancellations — often after customers waited hours or entire days. This catastrophically depresses both the Project Completion and Professionalism scores, which together account for 65% of the WW Score. Pricing is also a significant concern, with multiple reviewers citing m... Read more

Rescue Rooter's review set is dominated by a severe and recurring pattern of broken appointments, no-shows, and last-minute cancellations — often after customers waited hours or entire days. This catastrophically depresses both the Project Completion and Professionalism scores, which together account for 65% of the WW Score. Pricing is also a significant concern, with multiple reviewers citing misleading advertised rates, hidden fees, inflated quotes, and at least one instance of a quote being raised before a discount was applied. The Experience dimension is the only relative bright spot, with a subset of positive reviews praising specific technicians by name for skilled, efficient work — but this is heavily offset by at least one review alleging an apprentice performed work billed as a licensed plumber's job, and another alleging a misdiagnosis that led to a $10,000 unnecessary re-plumb. The overall picture is of a company with a deeply unreliable scheduling and dispatch operation that undermines even its capable field technicians. Read less