Pacific Crest Plumbing, led primarily by Nick Deleganes, earns strong marks across all four dimensions based on an exceptionally large and detailed review base spanning over a decade. Professionalism is the most frequently cited strength, with reviewers consistently praising punctuality, communication via phone and text, courteous demeanor, and cleanliness on the job site. Project completion score...
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Pacific Crest Plumbing, led primarily by Nick Deleganes, earns strong marks across all four dimensions based on an exceptionally large and detailed review base spanning over a decade. Professionalism is the most frequently cited strength, with reviewers consistently praising punctuality, communication via phone and text, courteous demeanor, and cleanliness on the job site. Project completion scores are high, with the vast majority of reviewers reporting jobs finished on time, on budget, and with follow-through including callbacks honored at no charge. Experience scores are among the highest, with numerous reviewers noting Nick's diagnostic accuracy, creative problem-solving, and ability to tackle complex jobs in older homes. Pricing scores are solid but slightly tempered by a handful of reviewers who found costs higher than expected, including one 2-star review citing a $1,675 water heater install as overpriced and another noting cartridge replacement costs were surprising, though the majority of pricing mentions are positive and emphasize honesty, transparency, and willingness to recommend less expensive solutions.
Flags & Warnings
• Two reviews appear to be near-identical duplicates posted under different dates: the lengthy 'I met Nick after another local outfit fixed the main shut off valve' review appears verbatim in both a 2021-06-07 and a 2020-10-20 entry. Similarly, the 'Customer for life' review appears twice (2021-06-07 and 2020-10-16), the 'Nick did amazing work for us. He repiped our house' review appears twice (2021-06-07 and 2020-10-16), and the 'Second time we've used Nick' review appears twice (2019-06-08 and 2018-08-27). The 'The thing about a plumber' review also appears twice (2016-06-08 and 2015-12-17). These duplicates were counted once each for scoring purposes.
• There are 8 blank reviews with only a star rating and no text (all 5-star). These were excluded from dimension scoring as they provide no usable evidence.
• There are 7 negative reviews (1-star or 2-star) in the dataset. Key concerns raised include: alleged harassment via text messages by the owner's wife toward at least two reviewers who left negative feedback (corroborated by multiple independent accounts); one reviewer reporting a missed appointment with no proactive communication; one reviewer citing condescending phone manner; one reviewer citing a perceived overcharge of $1,675 for a water heater install with no itemized bill; one reviewer citing a re-pipe project with poor communication, tile damage, and unfinished work left for weeks; and one reviewer citing an overbilling dispute for a shower faucet job. The harassment pattern across multiple independent negative reviews is a significant conduct flag.
• The alleged pattern of the owner's wife contacting and pressuring negative reviewers via text message is mentioned independently by at least three separate reviewers across different years (2012, 2014, 2018). This is a notable business conduct concern that does not affect workmanship scores but is relevant to overall trust.
• The political screening incident (2020-09-08 review, 1-star) in which the owner allegedly told a customer he would not work for homes with Black Lives Matter signs is noted. This is a business conduct flag unrelated to plumbing quality but relevant to overall business character.
• The overwhelming majority of reviews are 5-star with highly positive language. While the volume and specificity of detail across hundreds of reviews reduces fake review suspicion significantly, the presence of duplicate reviews and the near-absence of 3-star or 4-star reviews (only 4 such reviews exist among 201 total) is a mild flag. The score distribution is unusually polarized between 5-star and 1-star.
• Recency note: The most recent reviews (2024) involve a different plumber named Treven, suggesting Nick may have reduced his direct role. Reviews from 2024 are limited to 2 entries. The bulk of the review base (2016-2022) remains highly relevant but reviewers should note the business may have evolved in staffing.
Reliability Statement
This WW Score is based on one of the largest and most detailed review sets analyzed, with 193 reviews containing usable data spanning over a decade, yielding HIGH confidence across all four dimensions; however, the score should be interpreted alongside the conduct flags regarding alleged reviewer harassment and the political screening incident, which do not affect workmanship quality scores but are material to overall trust in the business.
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