Pilot Plumbing & Drain

Pilot Plumbing and Drain earns strong marks for professionalism and experience across a large volume of reviews, with many customers praising named technicians for being knowledgeable, courteous, communicative, and thorough. Project completion is generally solid, with most jobs described as finished on time and correctly, though a meaningful cluster of negative reviews documents incomplete work, m... Read more

Pilot Plumbing and Drain earns strong marks for professionalism and experience across a large volume of reviews, with many customers praising named technicians for being knowledgeable, courteous, communicative, and thorough. Project completion is generally solid, with most jobs described as finished on time and correctly, though a meaningful cluster of negative reviews documents incomplete work, misdiagnosis, and jobs that required return visits to fix errors. The most significant drag on the overall score is pricing, which is the single most-complained-about dimension: multiple reviewers across several years describe quotes as excessive, non-transparent, and inconsistent, with specific complaints about undisclosed dispatch fees, charges for unauthorized services, and dramatically higher prices than competitors for identical work. The owner's publicly stated philosophy that there is no such thing as a 'fair' or 'reasonable' price was cited directly by one reviewer as a concern, and several negative pricing reviews appear to be independent and credible. Overall, the company demonstrates genuine technical capability and strong customer-facing staff, but its pricing practices and occasional quality-control failures meaningfully reduce trustworthiness. Read less