Paul’s Plumbing Service

Paul's Plumbing has a deeply polarized review record spanning over a decade. On the positive side, responsiveness and availability — including weekends and holidays — are consistently praised, and many customers report friendly, knowledgeable technicians who completed jobs efficiently. However, a substantial cluster of negative reviews raises serious concerns across all four dimensions: pricin... Read more

Paul's Plumbing has a deeply polarized review record spanning over a decade. On the positive side, responsiveness and availability — including weekends and holidays — are consistently praised, and many customers report friendly, knowledgeable technicians who completed jobs efficiently. However, a substantial cluster of negative reviews raises serious concerns across all four dimensions: pricing is the most damaged dimension, with multiple credible, detailed complaints about undisclosed charges, billing for travel and invoice time, charging double-rate for two plumbers without disclosure, and refusal to itemize or warranty work. Professionalism is also significantly undermined by documented incidents of owner and employee rudeness, an employee behaving aggressively in a customer's bedroom, no-shows, and failure to return calls despite advertising 24/7 service. Project completion is mixed — many jobs were finished well, but several reviews describe incomplete work, a broken faucet left worse than before, and abandoned jobs. Experience scores moderately, with many positive accounts of skilled workmanship offset by a contractor review citing a leaking shower pan installation and a technician making multiple inefficient trips for parts. Read less