Pacific Plumbing & Drain Services

Pacific Plumbing and Drain has a deeply polarized review history, with a significant number of strongly negative reviews pulling all four dimensions down considerably. Professionalism scores moderately due to a meaningful split: many positive reviews praise individual technicians like Patrick, Billy, Jon, and David as friendly and professional, while a near-equal volume of negative reviews cite no... Read more

Pacific Plumbing and Drain has a deeply polarized review history, with a significant number of strongly negative reviews pulling all four dimensions down considerably. Professionalism scores moderately due to a meaningful split: many positive reviews praise individual technicians like Patrick, Billy, Jon, and David as friendly and professional, while a near-equal volume of negative reviews cite no-shows, rescheduling failures, rude staff, and employees hanging up on customers. Pricing is the weakest dimension, with multiple reviewers explicitly describing hidden charges, quotes that ballooned significantly at billing, and in one case an alleged attempt to charge $3,000 for a job another company quoted at $300–$400. Project completion is severely impacted by recurring complaints of jobs left unfinished, return visits required, and work that failed shortly after the technician left. Experience scores modestly above the midpoint because several positive reviews do highlight skilled, knowledgeable technicians, but this is offset by multiple accounts of wrong parts ordered, incorrect diagnoses, and work that had to be redone by other companies. Read less