Nash Plumbing

Nash Plumbing has an overwhelmingly positive review base with strong, consistent praise across all four dimensions — particularly for responsiveness, transparent pricing, and technical knowledge. Doug is repeatedly described as punctual, communicative, honest, and thorough, with many reviewers noting he explains his work in detail and does not upsell. However, the score is meaningfully tempered ... Read more

Nash Plumbing has an overwhelmingly positive review base with strong, consistent praise across all four dimensions — particularly for responsiveness, transparent pricing, and technical knowledge. Doug is repeatedly described as punctual, communicative, honest, and thorough, with many reviewers noting he explains his work in detail and does not upsell. However, the score is meaningfully tempered by a cluster of serious negative reviews: two identical 1-star reviews alleging a water heater failure and a physical threat when the customer sought urgent help, one 1-star review alleging verbal abuse and an incomplete job, one 1-star review alleging a no-show and phone hang-up, one 2-star review citing an incomplete job requiring a second company, and one 3-star-equivalent review citing a $45 charge for a quote that never materialized into a fixed-price bid. These negative incidents — particularly the behavioral allegations — are significant and cannot be dismissed, even if they represent a minority of the total review volume. Project completion and professionalism scores are penalized accordingly to reflect these documented failures. Read less