D&F Plumbing, Heating and Cooling

D&F Plumbing scores well on professionalism and experience, with the vast majority of reviewers praising individual technicians — including Frankie, Loren, Jason, Phil, Ozzy, Calvin, and others — for being friendly, knowledgeable, punctual, and communicative. However, pricing is the single most damaging dimension in this dataset: an exceptionally high volume of reviewers (across all time perio... Read more

D&F Plumbing scores well on professionalism and experience, with the vast majority of reviewers praising individual technicians — including Frankie, Loren, Jason, Phil, Ozzy, Calvin, and others — for being friendly, knowledgeable, punctual, and communicative. However, pricing is the single most damaging dimension in this dataset: an exceptionally high volume of reviewers (across all time periods) explicitly describe charges as outrageous, deceptive, or predatory, with multiple reviewers finding identical work done by competitors for 50–75% less. Project completion is mixed — many jobs are completed efficiently and same-day, but a meaningful number of reviews describe incomplete work, return visits not honored, jobs left unfinished, and post-repair damage not remedied. The $119 dispatch/diagnostic fee model is a recurring flashpoint, with many customers feeling trapped into accepting high quotes or losing their deposit. The overall WW Score of 62.4 reflects a company with genuinely skilled and personable technicians operating under a pricing and business model that generates significant and consistent customer dissatisfaction. Read less