Craig’s Plumbing Solutions

Craig's Plumbing has a strong base of loyal, repeat customers who consistently praise their workmanship, reliability, and fair pricing. However, communication is a recurring and significant weakness — multiple independent reviewers across different years cite poor responsiveness, failure to return calls, no pre-job explanations, and no post-job follow-up, which meaningfully drags down the profes... Read more

Craig's Plumbing has a strong base of loyal, repeat customers who consistently praise their workmanship, reliability, and fair pricing. However, communication is a recurring and significant weakness — multiple independent reviewers across different years cite poor responsiveness, failure to return calls, no pre-job explanations, and no post-job follow-up, which meaningfully drags down the professionalism score. Project completion is generally solid, with most jobs described as finished correctly and on time, though one review raised a serious concern about a potential safety issue (sewer fumes) and the owner's defensive, unprofessional response to the complaint. Pricing feedback is mostly positive, with reviewers noting fair and transparent billing, though one reviewer found the $200 assessment fee unreasonable for a simple job. The recency of negative reviews (2024 and 2023) is notable and suggests communication issues may be ongoing rather than resolved. Read less