Overview of Company Customer Sentiment Analysis in May
Anctil Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by multiple reviews citing failure to return calls, rude or unfriendly technicians, hidden fees, and one extremely serious allegation of threatening behavior by the owner — though a handful of reviews do praise specific plumbers like Randy, Brian, and Bryan for punctuality an... Read more
Anctil Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is significantly dragged down by multiple reviews citing failure to return calls, rude or unfriendly technicians, hidden fees, and one extremely serious allegation of threatening behavior by the owner — though a handful of reviews do praise specific plumbers like Randy, Brian, and Bryan for punctuality and pleasant demeanor. Project completion is similarly split: several reviews describe abandoned callbacks, a defective repair that was never followed up on despite four calls, a plumber who left without finishing the job, and a site visit that resulted in no work being done, while positive reviews describe timely and thorough completions. Pricing receives moderate marks — a few reviewers found prices fair or reasonable, but others explicitly called pricing outrageous or complained about undisclosed fees and overbilling for time not worked. Experience scores reflect a pattern of skilled individual plumbers praised by name contrasted with documented workmanship failures including a gas leak, water leak, bent water heater, and a leaking toilet — all on the same job — as well as a missed major issue flagged by a competing company. Read less