All American Plumbing and Drain

All American Plumbing & Drain receives strong praise across many reviews for responsiveness, friendliness, and technical competence — particularly from technician Josh and owner Kevin. However, the score is meaningfully pulled down by a recurring pattern of serious failures: a faulty installation that caused major water damage with no refund follow-through, appointment no-shows and cancellations... Read more

All American Plumbing & Drain receives strong praise across many reviews for responsiveness, friendliness, and technical competence — particularly from technician Josh and owner Kevin. However, the score is meaningfully pulled down by a recurring pattern of serious failures: a faulty installation that caused major water damage with no refund follow-through, appointment no-shows and cancellations without notice, a significant communication breakdown that resulted in a customer being charged $160 for a service call that should never have been booked, and at least one instance of pricing changing multiple times mid-interaction. Pricing is generally viewed as fair but is undermined by two explicit complaints about final bills exceeding quotes or prices shifting unexpectedly. Project completion scores reflect strong performance in most jobs but are penalized by the faulty connection incident, the abandoned appointment, and the unresolved refund promise — all of which represent direct failures to follow through. The experience dimension scores highest, as the majority of reviews that comment on workmanship quality are positive and specific. Read less