1st Call Plumbing

1st Call Plumbing has a strong and well-documented track record across a large volume of reviews spanning over a decade, with the majority of customers praising Doug and his crew for friendliness, responsiveness, punctuality, and quality workmanship. Project completion scores are high, supported by multiple accounts of jobs finished on time, callbacks honored at no charge, and emergency situations... Read more

1st Call Plumbing has a strong and well-documented track record across a large volume of reviews spanning over a decade, with the majority of customers praising Doug and his crew for friendliness, responsiveness, punctuality, and quality workmanship. Project completion scores are high, supported by multiple accounts of jobs finished on time, callbacks honored at no charge, and emergency situations handled quickly. Pricing is generally viewed as fair and competitive, with several reviewers explicitly noting costs were lower than competitors, though one reviewer questioned the hourly rate structure and another felt overcharged for incomplete work. Professionalism scores are tempered by a meaningful cluster of negative reviews describing rude office staff, a plumber who walked off a job citing 'bad energy,' a technician who damaged a sill plate and became confrontational, and a receptionist who told a customer never to call back — these are serious, specific incidents that cannot be dismissed. Experience scores are strong overall, anchored by detailed accounts of skilled problem-solving, but the toilet installation incident where a plumber left a job incomplete and charged $237 introduces a credible data point of inconsistency. Read less