Mr. Rooter Plumbing of Josephine & Jackson Counties

Mr. Rooter Plumbing in Medford receives consistently strong marks for professionalism across a large number of reviews, with customers repeatedly praising friendliness, punctuality, responsiveness, and communication from both office staff and field technicians. Experience and technical skill are well-supported by specific mentions of problem-solving, camera diagnostics, and knowledgeable explanati... Read more

Mr. Rooter Plumbing in Medford receives consistently strong marks for professionalism across a large number of reviews, with customers repeatedly praising friendliness, punctuality, responsiveness, and communication from both office staff and field technicians. Experience and technical skill are well-supported by specific mentions of problem-solving, camera diagnostics, and knowledgeable explanations given to customers. Project completion is generally positive, with most jobs described as finished correctly and on time, though a handful of notable failures — including one job where a leak was found but not fixed, an employee who became angry and left work incomplete across multiple visits, and a case where a charged service call failed to solve the problem — meaningfully drag this dimension down. Pricing is the weakest dimension: while several reviewers call pricing fair or reasonable, multiple reviewers explicitly called out overpricing (e.g., $280 for a 15-minute snake job, a water heater install with surprise add-on costs), and one reviewer paid over $200 for an unresolved issue, resulting in a below-average pricing score. The score reflects a genuinely capable and professional company with real but recurring concerns around pricing transparency and occasional execution failures. Read less