Base One Plumbing

Base One Plumbing presents a deeply divided picture across 22 reviews spanning 2016 to 2024. Professionalism is the most heavily mentioned dimension and also the most damaging: while several recent reviewers praise Greg's responsiveness and courtesy, a substantial number of reviews — including multiple detailed, credible negative accounts — describe him as rude, condescending, aggressive, and ... Read more

Base One Plumbing presents a deeply divided picture across 22 reviews spanning 2016 to 2024. Professionalism is the most heavily mentioned dimension and also the most damaging: while several recent reviewers praise Greg's responsiveness and courtesy, a substantial number of reviews — including multiple detailed, credible negative accounts — describe him as rude, condescending, aggressive, and dismissive toward customers and their family members. Pricing receives mixed signals, with some customers finding costs fair and transparent, while others report unexpected charges added after the fact and one reviewer paying $192 for a five-minute fix. Project completion is similarly split: many jobs were finished promptly and correctly, but there are documented cases of repeat visits with no resolution, a failed repair that leaked again within months, and a missed appointment with no apology. Technical experience is generally viewed positively by satisfied customers, though the failed water heater repair and the faucet job that re-leaked within five months temper that confidence. The most recent reviews (2024) trend more positive, but the volume and specificity of negative reviews from prior years cannot be dismissed. Read less