Apollo Plumbing Heating & Air Conditioning

Apollo's professionalism scores are pulled in two directions: a large number of reviewers praise individual technicians as courteous, punctual, and communicative, but a meaningful cluster of negative reviews documents repeated no-shows, missed appointment windows, poor internal communication, and unapologetic dispatchers — patterns that recur across multiple years. Pricing is the weakest dimensi... Read more

Apollo's professionalism scores are pulled in two directions: a large number of reviewers praise individual technicians as courteous, punctual, and communicative, but a meaningful cluster of negative reviews documents repeated no-shows, missed appointment windows, poor internal communication, and unapologetic dispatchers — patterns that recur across multiple years. Pricing is the weakest dimension by far, with numerous reviewers explicitly calling out flat-rate quotes they considered grossly inflated (e.g., $956 for a $5 PVC elbow, $1,600 for a toilet fill valve, $700+ for a faucet swap), and a lack of labor/parts transparency; only a small number of reviewers described pricing as fair or reasonable. Project completion is mixed: many jobs were finished correctly and on time, but there are documented cases of abandoned scopes, unresolved callbacks, work that required multiple return visits, and at least one instance where a technician caused significant additional damage that was not remedied. Experience scores moderately well, with many reviewers praising specific technicians by name for skill and problem-solving, though a few reviews describe clear technical errors including a misdiagnosed sewer scope and a snake routed into a crawl space causing sewage flooding. Read less