Mr. Rooter Plumbing of Albany

The reviews present a mixed picture. Three positive reviews highlight professional, knowledgeable, and efficient work — including a same-day water heater replacement and a sewer line repair completed cleanly and thoroughly. However, the single 1-star review is a significant drag on all dimensions: it describes a serious failure in communication, scheduling, and customer service, including an ina... Read more

The reviews present a mixed picture. Three positive reviews highlight professional, knowledgeable, and efficient work — including a same-day water heater replacement and a sewer line repair completed cleanly and thoroughly. However, the single 1-star review is a significant drag on all dimensions: it describes a serious failure in communication, scheduling, and customer service, including an inability to provide any pricing range and a last-minute cancellation after a full day of waiting. Pricing confidence is low because only two reviews touch on it — one negatively (no pricing information given) and one positively (honest and transparent). The overall score is tempered by the small review pool and the weight of the negative experience. Read less