Universal Plumbing Company

Universal Plumbing shows severe inconsistency across reviews, with two highly negative experiences (1-star ratings from 2020 and 2023) describing incomplete work, refusal to return for callbacks, poor communication, overcharging, and unprofessional behavior. Two positive reviews (5-star and 4-star) praise punctuality, quality workmanship, and fair pricing. The negative reviews are detailed and spe... Read more

Universal Plumbing shows severe inconsistency across reviews, with two highly negative experiences (1-star ratings from 2020 and 2023) describing incomplete work, refusal to return for callbacks, poor communication, overcharging, and unprofessional behavior. Two positive reviews (5-star and 4-star) praise punctuality, quality workmanship, and fair pricing. The negative reviews are detailed and specific with concrete examples of failures, while positive reviews lack recent dates (2021 and 2017). The pattern suggests either significant deterioration in service quality or inconsistent performance across different technicians. Project completion is particularly concerning given explicit mentions of abandoned work and refusal to honor callbacks. Read less