Overview of Company Customer Sentiment Analysis in May
All three reviews are negative, with two being near-identical duplicates submitted within seconds of each other in August 2024, suggesting a possible duplicate submission rather than two independent customers. The clearest and most damaging pattern is around project completion: the company repeatedly rescheduled a backflow test over two months, ultimately causing the customer to miss a regulatory ... Read more
All three reviews are negative, with two being near-identical duplicates submitted within seconds of each other in August 2024, suggesting a possible duplicate submission rather than two independent customers. The clearest and most damaging pattern is around project completion: the company repeatedly rescheduled a backflow test over two months, ultimately causing the customer to miss a regulatory deadline with the water company. Professionalism scores extremely low due to explicit complaints about poor customer service and unreliable scheduling. The third review raises concerns about selective service scope (refusing crawl space jobs) and lack of transparency in reporting, which negatively impacts both experience and pricing dimensions. The BBB complaint history mentioned further corroborates a pattern of poor service. Read less