Reliable Plumbing & Drain

Reliable Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism is the most frequently discussed dimension and reveals a stark split: many reviewers praise individual plumbers as courteous, punctual, and communicative, while a meaningful cluster of negative reviews describes rude behavior, no-shows, missed appointments, and in one case a plumber entering a home a... Read more

Reliable Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism is the most frequently discussed dimension and reveals a stark split: many reviewers praise individual plumbers as courteous, punctual, and communicative, while a meaningful cluster of negative reviews describes rude behavior, no-shows, missed appointments, and in one case a plumber entering a home aggressively and yelling at a customer's mother. Pricing is similarly divided — several reviewers highlight that Reliable offered the lowest estimate by a significant margin, while others describe hidden charges, prices that escalated from the original quote, and undisclosed weekend overtime rates. Project completion is a concern: there are multiple documented cases of unresolved leaks, abandoned callbacks, incomplete repairs, and at least one serious case where a bathroom leak worsened after the work and the company ultimately refused to return. Experience scores moderately — skilled diagnosis and quality workmanship are praised in many reviews, but there are credible accounts of misdiagnosed problems, lazy drain cleaning, and work that failed shortly after completion. The overall picture is a contractor with capable technicians but inconsistent quality control, unreliable scheduling, and recurring customer service failures. Read less