One Way Plumbing

One Way Plumbing demonstrates strong overall performance across a large review base spanning roughly 2009 to 2023, with the majority of feedback being positive. Professionalism scores well due to consistent mentions of punctuality, courteous technicians, and responsive communication, though a handful of reviews describe no-shows, forgotten appointments, and a failure to return emergency calls — ... Read more

One Way Plumbing demonstrates strong overall performance across a large review base spanning roughly 2009 to 2023, with the majority of feedback being positive. Professionalism scores well due to consistent mentions of punctuality, courteous technicians, and responsive communication, though a handful of reviews describe no-shows, forgotten appointments, and a failure to return emergency calls — preventing a higher score. Pricing is generally praised as fair, competitive, and transparent with no hidden charges, and multiple reviewers noted final costs came in at or below the quoted amount; one outlier felt pricing was high for faucet quality. Project completion is solid but carries meaningful deductions: several reviews document incomplete work on first visits, a gas leak left unresolved for six months after a water heater install, a missed crawl-space leak that nearly derailed a home sale, and a toilet repair that introduced a new problem requiring a paid second call. Experience scores well overall, with technicians frequently described as knowledgeable and skilled, including handling unusual hydronic systems and complex older-home plumbing, though the serious gas-fitting error and the water-heater drain incident in the attic reflect lapses in technical execution by specific crew members. Read less