O’connor Plumbing

O'Connor Plumbing has a large and genuinely mixed review record. Professionalism scores moderately well overall — many individual technicians (Spencer, Calvin, Ethan, Steve Parker, Trevor, Cole, Tony, Greg, George, Hector, Carlos, Ken Robinson, Cody) are praised warmly for punctuality, courtesy, and communication, but this is significantly offset by multiple credible complaints about rude manage... Read more

O'Connor Plumbing has a large and genuinely mixed review record. Professionalism scores moderately well overall — many individual technicians (Spencer, Calvin, Ethan, Steve Parker, Trevor, Cole, Tony, Greg, George, Hector, Carlos, Ken Robinson, Cody) are praised warmly for punctuality, courtesy, and communication, but this is significantly offset by multiple credible complaints about rude management (specifically a manager named Bob), no-shows, repeated appointment cancellations without apology, and dismissive office staff. Pricing is the weakest dimension: a substantial number of reviewers across multiple years explicitly describe being overcharged, receiving non-itemized bills, being charged for travel time without disclosure, and receiving quotes 2–3x higher than competitors — these are not isolated incidents but a recurring pattern. Project completion is also a serious concern, with multiple reviews describing unfinished work, repeat failures on the same job, flooded basements following shoddy grading work, drain work that did not resolve the issue, and a pattern of the company not following through on callbacks or insurance claims. Experience scores moderately — individual technicians frequently receive praise for skill and problem-solving, but several reviews describe inexperienced technicians arriving unprepared, incorrect diagnoses, and work that had to be redone by other plumbers. Read less