Minuteman Plumbing

Minuteman Plumbing, Heating, and Air has a strong base of satisfied customers who consistently praise responsiveness, punctuality, and friendly technicians — particularly Taylor, Darrell, and Kevin. Pricing is frequently cited as competitive and fair, with multiple reviewers noting significant savings versus competitors, and a standout 10-year warranty on water heater installs. However, the scor... Read more

Minuteman Plumbing, Heating, and Air has a strong base of satisfied customers who consistently praise responsiveness, punctuality, and friendly technicians — particularly Taylor, Darrell, and Kevin. Pricing is frequently cited as competitive and fair, with multiple reviewers noting significant savings versus competitors, and a standout 10-year warranty on water heater installs. However, the score is meaningfully dragged down by several credible negative reviews describing the owner Jason as hostile, defensive, and unprofessional when customers raised billing concerns — a pattern appearing in at least two independent reviews. Additional pricing concerns include one allegation of a bait-and-switch on a water heater brand, one claim of a wildly inflated repair quote, one allegation of excessive hourly rates, and one HVAC job where a customer was billed for unresolved work. Project completion is generally strong but is tempered by one instance of service never being provided after two weeks of assurances, and one HVAC job left unresolved. Read less