Dale and Lee’s Service

Dale and Lee's receives overwhelmingly negative reviews across all four scored dimensions, with only 3 of 14 reviews being positive (ratings of 4–5 stars). Professionalism is severely damaged by multiple accounts of rude staff, condescending phone interactions, a reported physical assault by an employee, and one owner allegedly retaliating against a customer by posting their private address onli... Read more

Dale and Lee's receives overwhelmingly negative reviews across all four scored dimensions, with only 3 of 14 reviews being positive (ratings of 4–5 stars). Professionalism is severely damaged by multiple accounts of rude staff, condescending phone interactions, a reported physical assault by an employee, and one owner allegedly retaliating against a customer by posting their private address online. Pricing is a major recurring complaint, with customers citing massive overcharges on Freon, bogus service call fees, and quotes for unnecessary repairs costing thousands of dollars. Project completion is poor, with multiple instances of incomplete work, no-shows, and jobs requiring multiple return visits to finish correctly. Experience scores are dragged down by technicians misdiagnosing problems, failing to identify obvious issues, and recommending expensive replacements for components that did not need replacing — with at least two reviews confirming a second-opinion company found simple, cheap fixes that Dale and Lee's missed entirely. Read less