Overview of Company Customer Sentiment Analysis in May
This contractor's reviews paint a consistently negative picture across nearly all dimensions. Professionalism is severely damaged by reports of extreme tardiness, poor communication, unresponsiveness, and one account of the owner calling a customer a liar. Project completion is the weakest area, with multiple reviews describing incomplete work, jobs not delivered as quoted, and one instance of wor... Read more
This contractor's reviews paint a consistently negative picture across nearly all dimensions. Professionalism is severely damaged by reports of extreme tardiness, poor communication, unresponsiveness, and one account of the owner calling a customer a liar. Project completion is the weakest area, with multiple reviews describing incomplete work, jobs not delivered as quoted, and one instance of workers digging the wrong line entirely. Pricing is rated poorly by most reviewers, with multiple customers describing the service as overpriced relative to the quality and completeness of work delivered. Experience scores are low due to accounts of incorrect installations, failure to diagnose problems correctly, and sloppy workmanship — though one reviewer did note the plumbing work itself was done adequately. The sole positive review, which is also the oldest (2017), provides a modest counterweight but is insufficient to meaningfully lift the scores. Read less