Air Solutions Heating, Cooling, Plumbing & Electrical

Air Solutions receives strong praise for professionalism in the majority of reviews, with technicians frequently described as courteous, punctual, communicative, and respectful — driving a solid but not exceptional professionalism score due to several notable negative experiences involving rude or dismissive behavior. Pricing is the weakest dimension, with multiple credible complaints about exce... Read more

Air Solutions receives strong praise for professionalism in the majority of reviews, with technicians frequently described as courteous, punctual, communicative, and respectful — driving a solid but not exceptional professionalism score due to several notable negative experiences involving rude or dismissive behavior. Pricing is the weakest dimension, with multiple credible complaints about excessive labor charges, lack of transparency, misquoted rates, and pressure to purchase unnecessary replacements, significantly pulling that score down. Project completion is mixed: many jobs are described as completed efficiently and thoroughly, but there are serious complaints about incomplete work, failed repairs, and a plumber whose work literally fell apart within six months. Experience scores moderately well overall, with many reviewers praising technical knowledge, but offset by at least two significant incidents where technicians misdiagnosed problems — one nearly costing a customer $15,000–$23,000 for a repair that turned out to be a loose wire. The WW Score of 74.2 reflects a company with genuine strengths in customer-facing professionalism but meaningful and recurring weaknesses in pricing integrity and technical reliability. Read less