Action Plumbing & Drain

This contractor's review record is deeply divided, with a cluster of positive reviews from 2011–2014 offset by severe negative experiences spanning 2011–2020. Professionalism is the most heavily flagged dimension: multiple reviewers describe no-shows, verbal abuse from the owner, failure to clean up job sites, and aggressive collection tactics — behaviors that dramatically drag the score dow... Read more

This contractor's review record is deeply divided, with a cluster of positive reviews from 2011–2014 offset by severe negative experiences spanning 2011–2020. Professionalism is the most heavily flagged dimension: multiple reviewers describe no-shows, verbal abuse from the owner, failure to clean up job sites, and aggressive collection tactics — behaviors that dramatically drag the score down despite a handful of reviewers praising punctuality and courtesy. Pricing is similarly problematic, with explicit complaints about inflated invoices, undisclosed substitution of cheaper materials, and a post-payment attempt to collect an additional 25% — against a small number of reviewers who found pricing fair or competitive. Project completion is severely impacted by repeated accounts of unfinished or incorrect work, multi-week delays beyond agreed timelines, and work performed outside the agreed scope. Experience scores slightly higher due to a few reviewers praising technical knowledge and workmanship quality, but is undermined by accounts of wrong parts being ordered, incorrect equipment installed, and work that 'accomplished nothing.' Read less