Acme Plumbing & Heating

Acme's reviews paint a deeply mixed but predominantly negative picture. Professionalism is the most heavily flagged dimension: multiple reviews cite rude staff, threatening behavior from a plumber, a dismissive division manager, and chronic office communication failures that left customers without updates for hours. Project completion is similarly troubled — one customer was never called back at... Read more

Acme's reviews paint a deeply mixed but predominantly negative picture. Professionalism is the most heavily flagged dimension: multiple reviews cite rude staff, threatening behavior from a plumber, a dismissive division manager, and chronic office communication failures that left customers without updates for hours. Project completion is similarly troubled — one customer was never called back at all, another paid for a job that required a return visit due to a cracked sink, and one reviewer explicitly states they were paid for work that was never performed. Pricing received one strong positive mention (competitive HVAC pricing) but is significantly undermined by a detailed account of unexplained 'helper' charges totaling $406 for a person who performed no visible work, suggesting a lack of pricing transparency. On the experience side, at least one field technician received genuine praise for skill and efficiency, and one reviewer praised a large gas line replacement job, but these positives are outweighed by accounts of careless workmanship (damaging a sink strainer) and a return-visit failure. Read less