Gordon’s Service Experts

Gordon's Service Experts demonstrates strong professionalism with courteous, punctual technicians who communicate well and show respect for customers' homes. However, the company is significantly undermined by persistent pricing concerns—customers frequently report aggressive upselling, inflated quotes, and lack of transparency. Project completion is inconsistent, with multiple reports of missed... Read more

Gordon's Service Experts demonstrates strong professionalism with courteous, punctual technicians who communicate well and show respect for customers' homes. However, the company is significantly undermined by persistent pricing concerns—customers frequently report aggressive upselling, inflated quotes, and lack of transparency. Project completion is inconsistent, with multiple reports of missed appointments, incomplete work requiring callbacks, and installation errors. Technical expertise varies by technician; while many demonstrate solid knowledge, diagnostic accuracy is questioned in numerous reviews, with customers reporting overdiagnosis of problems and unnecessary replacements. The company's corporate policies and billing practices have generated substantial customer dissatisfaction. Read less