Bob Usry & Sons Plumbing Contractor

Bob Usry & Sons receives genuinely strong praise for professionalism from many customers — particularly for named technicians like Erin, Brian, Dillon, and JR — but this is significantly offset by multiple credible complaints about no-shows, poor communication, and at least one allegation of unprofessional conduct (employee getting high on-site). Pricing is the most consistently criticized dim... Read more

Bob Usry & Sons receives genuinely strong praise for professionalism from many customers — particularly for named technicians like Erin, Brian, Dillon, and JR — but this is significantly offset by multiple credible complaints about no-shows, poor communication, and at least one allegation of unprofessional conduct (employee getting high on-site). Pricing is the most consistently criticized dimension across the review history, with numerous customers across multiple years describing charges as excessive relative to time spent, unclear fee structures, and surprise add-on charges; only a handful of reviewers explicitly praised pricing as fair or competitive. Project completion is mixed: most jobs appear to get done, but there are notable failures including a clogged drain that was not fixed, a diagnostic visit that produced no resolution, and a complete no-show incident. Experience scores moderately well, with several reviewers praising skill and workmanship, but counterbalanced by reviews stating technicians had no idea what the problem was. The overall picture is a company with capable staff and a loyal customer base, undermined by persistent pricing transparency issues and inconsistent service quality. Read less