M D S Plumbing

MDS Plumbing shows significant performance issues across multiple dimensions. Professionalism is severely compromised by poor communication, failure to honor callbacks, and unresponsive customer service (evidenced by the 10-day no-show and delayed responses). Pricing practices are questionable, with customers reporting inflated labor charges, double-billing for repairs, and non-transparent billing... Read more

MDS Plumbing shows significant performance issues across multiple dimensions. Professionalism is severely compromised by poor communication, failure to honor callbacks, and unresponsive customer service (evidenced by the 10-day no-show and delayed responses). Pricing practices are questionable, with customers reporting inflated labor charges, double-billing for repairs, and non-transparent billing methods that include drive time and material shopping. Project completion is inconsistent—while one customer reported eventual resolution after escalation, others experienced incomplete work, damage to existing systems, and failure to follow through on promised service calls. Technical skill is mixed, with evidence of both poor workmanship (over-tightened fittings, incorrect RO system hookup) and competent repairs when finally executed. The company's willingness to deny responsibility and blame customers further undermines trust. Read less