Plumb Genius

The overwhelming majority of substantive reviews describe a company with severe, systemic failures across all four dimensions. Professionalism is devastated by dozens of accounts of no-shows, late arrivals, rude office staff, technicians hanging up on customers, and outright threatening behavior from management. Pricing is a major red flag, with repeated credible allegations of inflated quotes, hi... Read more

The overwhelming majority of substantive reviews describe a company with severe, systemic failures across all four dimensions. Professionalism is devastated by dozens of accounts of no-shows, late arrivals, rude office staff, technicians hanging up on customers, and outright threatening behavior from management. Pricing is a major red flag, with repeated credible allegations of inflated quotes, hidden fees, charges for uncompleted work, and deliberate upselling of unnecessary repairs — particularly targeting home warranty customers. Project completion is catastrophically low, with numerous reviews describing abandoned jobs, misdiagnoses leading to repeat visits, work that failed within days, and months-long unresolved issues. Experience scores marginally higher only because a small number of reviews praise individual technicians (Jerred, Cody, Justin, Josh) by name, but these are vastly outnumbered by accounts of misdiagnosis, botched repairs, and incompetent workmanship. The positive reviews are sparse, often vague, and stand in stark contrast to the volume and specificity of negative accounts. Read less