Overview of Company Customer Sentiment Analysis in May
The reviews paint a predominantly negative picture of this contractor. Professionalism is severely undermined by two reviews describing missed appointments, failure to show up, giving a customer the runaround, and reportedly belittling a client — with only one brief positive review offering any counterbalance. Project completion is similarly troubled, with one review describing a unit that faile... Read more
The reviews paint a predominantly negative picture of this contractor. Professionalism is severely undermined by two reviews describing missed appointments, failure to show up, giving a customer the runaround, and reportedly belittling a client — with only one brief positive review offering any counterbalance. Project completion is similarly troubled, with one review describing a unit that failed to cool after installation, a suspected refrigerant leak on a 2-year-old system, and a condenser line allegedly connected incorrectly — pointing to serious follow-through and workmanship failures. The one positive review notes the technician had parts on hand and completed a recharge, which provides minimal positive signal on experience, but this is heavily outweighed by the installation error described in the 1-star review. Pricing was not mentioned in any review and cannot be scored. Read less