Central Heating & Plumbing

Central Heating and Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a clear split: many long-term customers praise technicians like Bob, Brad, Dalton, and Carl as friendly, punctual, and communicative, while a significant cluster of negative reviews describes no-shows, appointment cancellations without notice, rude... Read more

Central Heating and Plumbing has a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and shows a clear split: many long-term customers praise technicians like Bob, Brad, Dalton, and Carl as friendly, punctual, and communicative, while a significant cluster of negative reviews describes no-shows, appointment cancellations without notice, rude office staff, and outright dishonesty from both technicians and administrative personnel. Pricing drew notable criticism, with multiple reviewers citing charges that felt excessive or inconsistent with verbal estimates, including one reviewer who documented parts marked up nearly 3x market price and another who was billed for a quote they never received; a handful of positive reviewers did call prices reasonable or fair. Project completion is similarly divided: loyal customers report reliable follow-through over many years, but several reviewers describe abandoned appointments, incomplete work, warranty disputes, and jobs that required multiple return visits to fix correctly. Experience scores moderately well among satisfied customers who describe skilled diagnostics and quality installations, but is undercut by at least two credible accounts of technicians who appeared unknowledgeable, cut corners, or misdiagnosed problems entirely. The overall picture is a company with a capable core of technicians and a loyal long-term customer base, offset by a recurring and serious pattern of operational and customer service failures. Read less