Overview of Company Customer Sentiment Analysis in May
Both reviews paint a consistently negative picture across all four dimensions. Professionalism is severely undermined by missed appointments, no-call-no-shows, and repeated failures to return calls over multiple days and weeks. Pricing received a near-zero score due to one reviewer being charged $600 after being quoted $250 for the same single drain service — a clear and explicit overcharge comp... Read more
Both reviews paint a consistently negative picture across all four dimensions. Professionalism is severely undermined by missed appointments, no-call-no-shows, and repeated failures to return calls over multiple days and weeks. Pricing received a near-zero score due to one reviewer being charged $600 after being quoted $250 for the same single drain service — a clear and explicit overcharge complaint. Project completion is critically low: in Review 1, the technicians left the shower non-functional by installing cartridges backwards and never returned; in Review 2, the job was left incomplete with a makeshift sealant and no follow-through on promised camera work or proper capping. Experience scores are also very low, as Review 1 explicitly describes technicians installing hot and cold cartridges backwards — a fundamental plumbing error — and Review 2 describes technicians arriving without promised equipment and applying an improvised fix. Read less