Mr. Rooter Plumbing of Wooster

The majority of reviews praise specific technicians — particularly Chris Parlett and Derrick — for their professionalism, communication, and technical knowledge, which drives positive scores across all dimensions. Project completion is generally strong, with multiple reviews describing complex multi-step jobs finished thoroughly, including one technician returning on a Saturday to complete wor... Read more

The majority of reviews praise specific technicians — particularly Chris Parlett and Derrick — for their professionalism, communication, and technical knowledge, which drives positive scores across all dimensions. Project completion is generally strong, with multiple reviews describing complex multi-step jobs finished thoroughly, including one technician returning on a Saturday to complete work. However, one detailed negative review from 2014 significantly tempers scores: the technician arrived nearly 3 hours late, failed to resolve the issue, and charged $344 without fixing the problem — directly impacting professionalism, project completion, and pricing scores. Pricing receives a moderately positive but cautious score, as one reviewer noted costs were lower than competitors while the negative reviewer felt strongly overcharged for no result. The overall score is held back by the serious failure documented in the 2014 review and the small total review count, which limits statistical confidence. Read less