Southtown Heating Cooling Plumbing & Electrical

Southtown demonstrates solid professionalism with courteous, knowledgeable technicians who communicate well and show up on time in most cases. Technical expertise is strong, with customers praising problem-solving ability and quality workmanship. However, pricing is a significant weakness—multiple reviews cite exorbitant charges, hidden fees, and billing practices that feel exploitative (e.g., $... Read more

Southtown demonstrates solid professionalism with courteous, knowledgeable technicians who communicate well and show up on time in most cases. Technical expertise is strong, with customers praising problem-solving ability and quality workmanship. However, pricing is a significant weakness—multiple reviews cite exorbitant charges, hidden fees, and billing practices that feel exploitative (e.g., $900 for a $300 repair, $126 labor charge for 24 minutes of work). Project completion is mixed: while most jobs are finished, several reviews report scheduling cancellations, incomplete follow-through on promises, and poor responsiveness to callbacks. The company's age and longevity are assets, but recent performance (2009–2017) shows inconsistency. Read less