Overview of Company Customer Sentiment Analysis in May
Mike's Sewer and Drain has a mixed but mostly positive historical record, with multiple reviewers praising responsiveness, availability on weekends and emergencies, and courteous staff. However, the most recent review (October 2024) is a serious red flag: a customer paid $600 for a hydro jet service that failed within 4 days, and the company allegedly ghosted the customer despite a stated 6-month ... Read more
Mike's Sewer and Drain has a mixed but mostly positive historical record, with multiple reviewers praising responsiveness, availability on weekends and emergencies, and courteous staff. However, the most recent review (October 2024) is a serious red flag: a customer paid $600 for a hydro jet service that failed within 4 days, and the company allegedly ghosted the customer despite a stated 6-month guarantee, representing a significant failure in both project completion and professionalism. Pricing scores are dragged down by the $600 charge that yielded no lasting result, contrasted with one older review citing fair prices. The majority of positive reviews are from 2018–2022, meaning the recent negative experience carries elevated weight under recency rules and may signal a decline in service quality. Read less