Hayden Plumbing

Brian Hayden's plumbing business demonstrates strong overall performance with a WW Score of 82.3, driven primarily by consistent positive feedback on project completion, technical expertise, and fair pricing. However, professionalism scores are notably lower due to significant documented issues with punctuality, communication, and interpersonal conduct. While the majority of reviews (55+ out of 65... Read more

Brian Hayden's plumbing business demonstrates strong overall performance with a WW Score of 82.3, driven primarily by consistent positive feedback on project completion, technical expertise, and fair pricing. However, professionalism scores are notably lower due to significant documented issues with punctuality, communication, and interpersonal conduct. While the majority of reviews (55+ out of 65) are highly positive and detail-rich, describing prompt service, quality workmanship, and reasonable pricing, three recent reviews (2020, 2018, 2017) reveal serious concerns: extreme tardiness (4+ hours late), failure to honor warranty work, and rude/condescending behavior. These negative reviews are detailed and credible, not generic complaints. The business appears to operate as a solo or very small operation, which may explain capacity constraints but does not excuse communication failures. Read less