First Rate Home Services

These two reviews present a stark and irreconcilable contradiction regarding the same contractor (Joel Robertson). The 2016 review praises professionalism, fair pricing, and quick problem-solving. The 2014 review alleges serious legal violations, non-responsiveness, discriminatory behavior, and refusal to honor agreements. The 2014 review is dated earlier and contains specific allegations of illeg... Read more

These two reviews present a stark and irreconcilable contradiction regarding the same contractor (Joel Robertson). The 2016 review praises professionalism, fair pricing, and quick problem-solving. The 2014 review alleges serious legal violations, non-responsiveness, discriminatory behavior, and refusal to honor agreements. The 2014 review is dated earlier and contains specific allegations of illegal practices (unlicensed work, missing permits in Ohio, NDA coercion). The extreme polarity, combined with the serious nature of allegations in the negative review and the temporal gap (2 years between reviews), suggests either significant business practice changes or fundamental credibility issues. With only 2 reviews and direct contradiction, no reliable WW Score can be calculated. Read less