Overview of Company Customer Sentiment Analysis in May
All four reviews are 1-star and describe severely negative experiences across every dimension. Professionalism is consistently poor, with multiple accounts of missed appointments, no-shows, being over two hours late, and complete failure to respond to customer contact attempts. Project completion is catastrophically low — jobs were either left incomplete, required multiple failed attempts, or ca... Read more
All four reviews are 1-star and describe severely negative experiences across every dimension. Professionalism is consistently poor, with multiple accounts of missed appointments, no-shows, being over two hours late, and complete failure to respond to customer contact attempts. Project completion is catastrophically low — jobs were either left incomplete, required multiple failed attempts, or caused additional property damage including a cracked sidewalk, a gashed house exterior, and repeated basement flooding. Workmanship quality is explicitly poor across reviews, including sloppy silicone application, a water heater installed improperly three times, and use of an unlicensed technician. One review raises a serious financial misconduct concern, with the contractor allegedly claiming reimbursement funds that belonged to the customer. Read less