Bassett Services: Heating, Cooling, Plumbing, & Electrical

The contractor pool represented in these reviews shows a deeply split picture. A large cluster of recent 5-star reviews (primarily from 2025, many mentioning Bassett) praise individual technicians for punctuality, professionalism, and clear communication. However, a significant and consistent thread of 1-star reviews — spanning multiple years and multiple apparent business entities — documents... Read more

The contractor pool represented in these reviews shows a deeply split picture. A large cluster of recent 5-star reviews (primarily from 2025, many mentioning Bassett) praise individual technicians for punctuality, professionalism, and clear communication. However, a significant and consistent thread of 1-star reviews — spanning multiple years and multiple apparent business entities — documents serious failures in scheduling reliability, no-shows, deceptive pricing, and incomplete or botched work. Pricing is the weakest dimension, with multiple reviewers explicitly calling out bait-and-switch tactics, excessive charges, and quotes far above competitors. Project completion is also significantly dragged down by repeated accounts of jobs left unfinished, problems recurring shortly after service, and technicians performing work not as described. The experience dimension is mixed: some technicians are praised as knowledgeable and skilled, while others are described as incompetent or dishonest. Read less